Agreement to terms

By accessing this website or booking a demo with Luna Knows, you agree to be bound by these Terms. These Terms apply to all visitors and to any client organization that deploys Luna Knows.

In these Terms, “Luna Knows,” “we,” and “us” refer to [PLACEHOLDER — legal entity name], and “you” refers to the visitor or the contracting client organization.

The service

Luna Knows provides an AI voice and chat assistant product for real estate sales and marketing, deployable across on-site kiosks, the web, and phone. The product is sold on a custom-scoped, demo-led basis.

Available configurations correspond to the Starter, Growth, and Enterprise tiers described on our Pricing page. Specific features, limits, and scope for any deployment are defined in the agreement reached through the sales process — not by these Terms alone.

Accounts & authorized use

Client organizations are responsible for the conduct of their own users on the platform and for safeguarding any credentials issued to them.

  • You may not reverse-engineer, decompile, or attempt to extract the underlying models, voice pipeline, or platform code.
  • Access may not be resold outside the terms agreed for your tier.
  • White-label redistribution of the product is not permitted at any tier.

Fees & billing

Fees are custom-quoted per deployment through the sales process. [PLACEHOLDER — payment terms and cadence].

No self-serve billing or automated checkout exists for this product; all billing is handled per the agreed contract.

Intellectual property

Luna Knows retains ownership of the platform, its underlying models, and the voice pipeline. You retain ownership of the project data and content you supply to the product.

Nothing in these Terms transfers ownership of either party’s intellectual property to the other.

Data & project content

You are responsible for the accuracy of the project data you provide to Luna Knows, including unit details, pricing, handover dates, and payment plans. Luna Knows processes such data in accordance with our Privacy Policy.

Service availability

[PLACEHOLDER — uptime / SLA language]. The service is provided on a reasonable-efforts basis; we do not commit to a specific availability figure until one is agreed in your deployment contract.

Termination

Either party may terminate per the terms agreed in the deployment contract. Handling of data upon termination is described in our Privacy Policy.

Disclaimers & limitation of liability

The service is provided “as is” and “as available,” without warranties of any kind. To the extent permitted by law, Luna Knows’ liability is capped per the limits agreed in your contract. [PLACEHOLDER — jurisdiction-specific liability carve-outs].

Governing law

[PLACEHOLDER — governing jurisdiction not yet specified].

Changes to these terms

We may update these Terms from time to time. Material changes will be communicated through the website or directly to contracted clients. Continued use after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be sent to [PLACEHOLDER contact email].