Overview

This Privacy Policy covers the Luna Knows marketing website, the demo-request form on our Contact page, and Luna’s voice and chat interactions when deployed on a client’s project. It does not override any separate terms agreed in a client deployment contract.

What we collect

  • Contact and demo-request data you submit via the Contact page: your name, email, company, phone, project stage, and any message you include.
  • Voice and chat conversation data when a visitor interacts with Luna on a deployed client project. This may include audio recordings, transcripts, and multilingual processing of those conversations.
  • Standard site analytics and functional cookies when you visit the marketing site.
This section is a structural placeholder, not compliant copy. The recording, transcription, and multilingual processing of voice conversations likely triggers consent and disclosure requirements that vary by jurisdiction. Do not rely on this text as legal advice — obtain a lawyer’s review before launch.

How we use it

We use the data above to operate and improve the product, to respond to demo requests, and for training and evaluation of conversation data. [PLACEHOLDER — needs explicit decision: is conversation data used for model improvement, and is that disclosed or opt-outable?].

Sharing

We share data with sub-processors that support hosting, voice and language models, and CRM functions: [PLACEHOLDER — list real vendors once finalized, e.g. hosting provider, Cerebras, ElevenLabs, Soniox]. We do not sell personal data.

Data retention

[PLACEHOLDER — data retention periods].

Your rights

You may request access to, correction of, or deletion of your personal data. The specific regional frameworks that apply to you (e.g. GDPR, CCPA) depend on your jurisdiction and our target markets. [PLACEHOLDER — which regional frameworks apply].

Cookies

We use site analytics and functional cookies only. We do not use third-party ad tracking, consistent with this product’s sales-led, privacy-preserving default.

Security

We take reasonable good-faith measures to protect data. [PLACEHOLDER — security specifics once real infrastructure is finalized].

Children's privacy

The service is not directed at children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time and will communicate changes through the website.

Contact

Questions about this policy can be sent to [PLACEHOLDER contact email].